mammamiras: Manajemen Pemasaran

Showing posts with label Manajemen Pemasaran. Show all posts
Showing posts with label Manajemen Pemasaran. Show all posts

Wednesday, January 1, 2020

Kualitas Layanan [Service Quality] dan Kualitas Layanan Internal [Internal Service Quality]

Pengertian Kulalitas Layanan [Service Quality]: Menurut Zeithaml (1990 : 19) Kualitas Layanan adalah “Service quality is the extent of discr...